Company Profile

RadiFi Credit Union is seeking a Member Engagement Center Service Manager to be responsible for leading and managing the overall service delivery and operational effectiveness of the credit union's contact center service department. This role ensures that members receive timely, accurate, and courteous support through multiple service channels, including phone, live chat, and secure messaging. The Member Engagement Center Service Manager oversees daily team operations, drives service standards, ...

RadiFi Credit Union is seeking a Member Engagement Center Sales Manager is responsible for leading and managing the consumer loan sales team. This role focuses on driving loan production through effective sales strategies, coaching originators, and ensuring high levels of member service. The Sales Manager oversees the origination of consumer loans and junior liens, and ensures the successful promotion and sale of ancillary loan products including GAP, credit life/disability insurance, and vehicle ...

RadiFi Credit Union (formerly Jax Federal Credit Union) is seeking a Member Success Advocate to serve as a resource within the branch network for new and existing member accounts, along with teller transaction needs. Maintains extensive knowledge of all products and services to promote, refer and cross sell through a consultative needs-based approach. Perform a broad variety of member service and account opening processes. Follows member service procedures and standards to ensure consistency ...

RadiFi Credit Union is seeking a Member Success Advocates to serve as resources within the branch network for new and existing member accounts, along with teller transaction needs. Maintains extensive knowledge of all products and services to promote, refer and cross sell through a consultative needs-based approach. Perform a broad variety of member service and account opening processes. Follows member service procedures and standards to ensure consistency and the highest quality service is ...

RadiFi Credit Union is seeking an experienced VP of Information Systems to assure delivery of quality enabling business systems, information management and processing services, branching network, and technology infrastructure for Credit Union's internal users and members. Works with executives and line of business managers to identify systems, technology and processes to improve Credit Union services, operations, support and efficiency. Responsible for direction and control of the Credit Union's ...

Provide managerial oversight to the facilities/maintenance operations and services of the credit union including facilities acquisition, building construction and renovation projects as well as mail and courier or delivery services, purchasing supplies, and equipment acquisition and maintenance/cleaning of the Credit Union's ATM network (other than Personal Computers and Data Processing Equipment). Serves as the designated/physical Security Officer. Essential Functions Responsibilities:Works ...

RadiFi Credit Union is seeking a Collections Officer to be responsible for protecting the assets of the credit union by reducing delinquency and minimizing losses through the effective collection of past-due accounts. This position requires professional, empathetic, and solution-focused communication with members to bring accounts current, while upholding the credit union's service standards and values. Major Duties and ResponsibilitiesContact members by phone, email, text, and mail, to resolve ...