Description

THE FARM & FORGE CLUB

In the heart of College Grove, TN, a new kind of club is rising—where strength is shaped, character is built, and purpose is forged. Whether you’re raising the next generation of leaders or chasing your own next chapter, we’re building something for you.

At The Farm & Forge Club, we’re redefining what it means to train, grow, and belong. With world-class fitness and performance facilities, open-air training grounds, courts, learning labs, and a generational family-first design, our mission is to empower people—on and off the field.

Tennis Academy
Sports, Performance, and Recovery Center (S.P.A.R.C.)
Education & School

Our Values:

Balance

Balance is the key to developing well-rounded people. Effort balanced with rest. Competition balanced with camaraderie. Individual achievement balanced with growth of the community. Grace in balance with grit. Form in balance with Forge.

Tenacity

Tough times don't last; tough people do. Growth begins where comfort ends. It's the strength to persevere with determination and resilience, never backing down in the face of adversity.

Accountability

Accountability is honoring commitments. It's taking responsibility for our actions, and expecting the same from others. Fostering a culture of accountability; between staff, youth adults, and the facility itself - builds trust and ensures that everyone grows together.

Trust

Trust in others and trust in yourself. Trust is earned through consistency, reliability, honesty, and respect. It's about showing up for the people who rely on you. Trust gives one the confidence to act fearlessly and with purpose.

Humility

Humility is letting actions speak louder than words. It's having a modest view of one's own importance, recognizing your strengths and weaknesses without letting pride or arrogance overshadow the respect you have for yourself, others, and the community.

Not Just a Club. A Movement.

Built for Kids. Made for Generations.

The Farm & Forge Club isn’t just about sports or fitness—it’s about community, character, and contribution. We believe in training the full human, not just the athlete. Through youth development programs, performance coaching, and multigenerational engagement, we’re creating something bold and lasting.

ROLE AND RESPONSIBILITIES

About the Role:

The General Manager/COO will oversee all day-to-day operations of The Farm & Forge Club, ensuring a high-quality experience for members, families, athletes, and staff. This role requires someone highly organized and hospitality-minded, with proven success managing athletic or wellness-focused facilities. You will work closely with the Office of the President and department heads (i.e., Tennis, S.P.A.R.C., and Facilities and Education) to ensure smooth coordination across tennis, performance training, education, events, and facility upkeep. The General Manager/COO position will report to the Office of the President and will work with the Office of the President for major business decisions, such as implementing a new sport, hosting a major event, personnel, and P&L decisions. 

The General Manager/COO will have responsibility for the following:

• Oversee daily operations across all departments and ensure high standards of safety, compliance, and member experience – the GM/COO is in charge of all operational decision-making and outcomes for the club
• Manage and coach a team of Executive Directors across Tennis, S.P.A.R.C., and Facilities and Education – the GM/COO coordinates with the Office of the President, as appropriate, on department head compensation, benefits, performance appraisal, disciplinary, and other significant personnel actions, ensuring that The Farm & Forge Club is competitive with its key comparable club set
• Ensure programs are staffed adequately, with clear Standards of Performance and performance metrics
• Create systems and feedback loops to support an excellent parent and student-athlete experience
• Establish protocols that ensure a culture of safety, well-being, and professionalism
• Ensure all athletic and educational programs meet local, state, and federal requirements
• Ultimately responsible for the approval of contracts, and overall expense management as well as revenue generation to deliver on the “brand” goals – Office of the President will assist with large contracts and revenue generation as well
  Partnering with the Office of the President to ensure that adequate capital planning and funds are allocated and managed accordingly – ability to partner with the Office of the President as a sounding board and raise issues of a policy nature, presenting alternatives as well as advantages and disadvantages – an enthusiastic supporter of Presidential decisions, as well as a confident partner regarding the strategic direction and vision of the club
• This is a hands-on leadership role ideal for someone who thrives in a dynamic, fast-growing environment.

Key Responsibilities:
Facility & Program Oversight:
      Oversee the daily operations of the entire facility, including tennis courts, fitness spaces, classrooms, and fields

      Support the delivery of top-tier experiences across all programs (youth athletics, adult fitness, education)

      Ensure all areas are clean, organized, and meet safety and compliance standards

      Coordinate with department heads on scheduling, space usage, and program needs

Team Leadership & Culture:

      Manage, schedule, and coach frontline staff including reception, operations, ground staff, maintenance, IT, and part-time support

      Foster a welcoming, efficient, and service-oriented environment

      Work closely with Executive Directors of Tennis, S.P.A.R.C., and Education to ensure clear communication and consistent standards

      Support staff hiring, onboarding, and training processes

Member Experience & Communication:

      Serve as a primary point of contact for member concerns, facility issues, and service recovery

      Maintain member communications (email, scheduling, signage, app notifications) and collaborate with marketing to promote events and updates

      Assist with member onboarding and orientation

Operations, Systems, and Administration:

      Own the facility management calendar, supply inventory, and vendor relationships

      Ensure technology systems are optimized and consistently used by staff

      Support basic HR, payroll, and operational workflows

      Collaborate with the Office of the President on budgeting and financial reporting

Requirements

QUALIFICATIONS AND EXPERIENCE

Required:

      Expansive demonstrated experience in operations, wellness, fitness, or youth athletic programs

      Proven experience managing teams and facility operations in a club, gym, or recreational setting

      Business acumen, with comfortability and strong familiarity with P&L management, budgeting, purchasing, and workforce planning and development. 

      Strong customer service and conflict resolution skills

      Excellent organizational and time management abilities

      Comfort using scheduling, member management, and operational tools

      CPR/First Aid certification or willingness to obtain

      Experience in event coordination, membership growth, or community engagement

      Interest or background in performance training, health and wellness, or education

      Ability to work flexible hours including occasional evenings or weekends as needed

Preferred:

      Experience using Club Automation 

      Background in managing both youth and adult programs

Prospective candidates will possess a strong academic background including an undergraduate degree (or equivalent years’ worth of experience). A graduate degree or equivalent, including appropriate professional certification(s), is highly valued, but is not a requirement. Proficiency in multiple languages is advantageous (with English as the primary language).

To ensure full consideration for the position, please submit a cover letter (which outlines qualifications and how the candidate will be a good fit for the position, based on the information provided in the Position Announcement), resume and a list of three references with phone numbers.  Review of applications will begin immediately and will continue until the position is filled. To ensure full consideration, please submit materials by Friday, October 3.