Description

Function:
Under limited supervision of the Manager, Transmission, monitors and controls the operation of 
a complex water transmission and distribution system, by means of a Supervisory Control and 
Data Acquisition (SCADA) system.
Responsibilities:
Monitors and controls the operation of the water transmission and distribution system by: 
o Utilizing the SCADA system to monitor, analyze, and respond to system 
conditions. 
o Remotely operating pumps, storage facilities, control valves and other equipment 
as required. 
o Monitoring operational set points and alarms. 
o Monitoring water quality parameters. 
o Identifying water demands and establishing energy-efficient pumping strategies 
and schedules to meet them. 
o Interacting with water treatment plant operators regarding current and anticipated 
water demands. 
o Analyzing and troubleshooting system problems.
o Exercising independent judgment, initiative, and action within established 
operational parameters. 
o Responding to system emergencies in a manner consistent with applicable 
procedures and to minimize disruption of service. 
o Entering data into the SCADA system and personal computers as required. 
o Communicating with other staff, including supervisors, plant operators, 
maintenance personnel, dispatchers, and engineering staff, as needed.
o Notifying wholesale customers of changes in flow and pressure affecting them. 
Performs related technical, administrative and customer service tasks by: 
o Analyzing SCADA data and preparing records, reports, and recommendations as 
required. 
o Assisting in the development and modification of operational parameters, control 
strategies, and standard operating procedures. 
o Entering notifications into SAP for noted mechanical, electrical, computer, and 
instrument failures or deficiencies. 
o Assisting in the preparation of the annual department budget and completing 
items included in the budget. 
o Reading and evaluating proposals, plans and specifications. 
o Attending seminars and meetings relative to the industry, product demonstrations 
and safety.
o Investigating and responding to customer inquiries, complaints and concerns.
Attending seminars, conferences, or otherwise obtaining training as needed to maintain 
Waterworks Operator’s license.
Distribution Operator
Last Updated: July 2018 Page 2 of 2
Assists the Manager, Transmission with special projects and assignments.
Performs other duties as assigned or required.

Requirements

Qualifications:
Graduation from high school or GED and a minimum of six years progressively 
responsible experience in the operation of a large water transmission and distribution 
system, including experience with multiple pressure zones, pumping stations, storage 
facilities, transmission mains, meters, and pressure regulating and control valves; or two 
years of college level course work and three years of relevant experience; or a Bachelor’s 
degree in a related field and at least one year of relevant experience; or any equivalent 
combination of education, experience, and knowledge.
Thorough working knowledge of public water supply distribution.
Good knowledge of public water supply production and treatment.
Good knowledge of the purpose and use of SCADA control systems.
Thorough knowledge of water distribution system hydraulics.
Specialized training in water distribution system operation and maintenance.
College level coursework in engineering or engineering technology or in a physical, 
biological or chemical science is desirable.
Thorough knowledge of the Commonwealth of Virginia Waterworks Regulations.
Must be able to establish and maintain effective working relationships with coworkers, 
supervisors, and the public.
Experience handling customer inquiries.
Good oral and written communication skills.
Knowledge and ability to perform the aforementioned typical tasks effectively in the 
absence of direct guidance or supervision.
Ability to work from a shared workstation in an office environment.
Experience with computer systems, printers, copiers, telephones, two-way radios and 
related equipment.
Must be able to work on a rotating 12-hour shift.
Possession of a current Commonwealth of Virginia Class V, or higher, Waterworks 
Operator’s license.
Possession of a valid driver's license with a good driving record.
Must be able to work irregular hours, shifts, weekends, and holidays.
Must be able to work from any Authority facility.
Must be able to work overtime at any location, hour, and day of the year.
Willing to pursue training and education required to maintain Waterworks Operator’s
license.
Must be able to distinguish colors used to indicate individual facilities, operational states, 
notifications and warnings in SCADA.
Must pass a controlled substance (drug) test for employment. This position is also 
subject to random testing after hire